Frequently asked questions
Ahlan, habibi. Questions about your tee? You’re in the right place.
The tees & your fit
What are Abu Shalab tees made from?
Our designs are printed on Gildan 5000 classic-fit crewneck T-shirts. White, Light Pink, Light Blue and Black are made from 100% preshrunk cotton jersey, with a relaxed fit and a substantial feel.
A seamless double-needle collar, double-needle sleeve and bottom hems, and taped neck and shoulders help make them durable for everyday wear.
Which sizes and colours can I choose?
Our current tees come in S, M, L, XL and 2XL, in White, Light Pink, Light Blue and Black. Select a colour and size on the product page to see the available variant before adding it to your cart.
How do I find my size?
Open Find your size on any T-shirt page. Choose your height and body type for an approximate starting point, or use the Measurements tab to compare with a T-shirt you already own. The recommender is guidance, not a guaranteed fit.
Measure length from the highest shoulder point beside the collar to the bottom hem. For half chest, lay the tee flat and measure across it about 2 cm below the arms. Supplier measurements may vary by approximately 2.5 cm (1 inch). If you prefer a roomier fit, compare the chart carefully before choosing.
How should I care for my printed tee?
Follow the care label on your garment. To help protect the print, wash it inside out with similar colours, use a gentle cool wash and avoid ironing directly over the design.
Orders, shipping & delivery
Are the tees made to order?
Yes. Your tee is printed after you place your order and fulfilled through Gelato. Production time depends on the print location, stock and order volume. Gelato aims to produce near your delivery destination, though an order may sometimes be produced abroad.
Do you ship worldwide?
We offer international shipping to the destinations available at checkout. Choose your country or region and enter your delivery address to check availability and the shipping fee for your order.
How long will delivery take?
Current Gelato estimates for our Gildan 5000 tees are 4–5 business days for the Netherlands and United Kingdom, 4–6 for the United States, and 3–4 for Sweden. These estimates include production and shipping.
For South America, the Middle East and other international destinations, timing depends on your country, address and assigned print facility. Gelato’s general international transit guideline is 4–6 days after dispatch, with production additional; it is not a confirmed total delivery window for each country. Customs, remote locations, holidays and carrier delays can add time.
See our shipping policy for full details, or email us with your country and postcode for a more accurate estimate before ordering. Delivery dates are estimates, not guarantees.
How much does shipping cost?
Your destination’s shipping charge is shown at checkout before payment. Our standard T-shirt shipping is a flat fee per order. Express shipping is available only when offered at checkout.
How can I track my order?
When tracking becomes available, it is included in your shipping confirmation. Follow that link for carrier updates. Items may arrive in separate parcels if they are fulfilled at different locations.
Will I have to pay customs or import charges?
International shipments may be subject to local import duties or taxes. Charges collected at checkout are shown before you pay; other charges may be requested by the carrier or customs authority.
Can I change my order or delivery address?
Email info@abushalab.com with your order number as soon as possible. Because tees are made to order, changes or cancellations cannot be guaranteed once production or fulfilment has started. We’ll check what is still possible.
Payments & help
Which currency and payment methods can I use?
Use the country or region selector to view the currency offered for your destination. Some countries use EUR where a local currency is unavailable. The final currency, total and available payment methods are shown at checkout before you pay. Your bank or payment provider may apply its own conversion fees.
What should I do if my order is delayed, damaged or incorrect?
For a delay, check your tracking first. If you still need help, email info@abushalab.com with your order number. For a damaged or incorrect item, include clear photos of the item, print and packaging so we can investigate and explain the next steps.
How do I request a return?
Contact info@abushalab.com with your order number, the item and the reason for your request. We’ll confirm the applicable return options and instructions. Please contact us before sending anything back so it reaches the correct location.
Email info@abushalab.com. For an existing order, include your order number so we can help.